Copyright and Intellectual Property Policy

What this policy covers

AI Dietitians respects the intellectual property of others and expects the same of the clinicians who use it. This policy explains how to tell us if you believe something in the service infringes your copyright, what we do when you do, and what happens to accounts that infringe repeatedly.

It covers two different things, and the process is the same for both:

• Material we publish. The clinical reference datasets, calculators, screening tools and written content we ship as part of the product. Our Attributions and Data Sources page records where each of these comes from and on what terms we use it.
• Material our users upload. Clinicians can upload documents to their organisation's resource library, and attach files in chat and the workspace. We do not review uploads before they are processed and we cannot tell from a file whether the person uploading it had the right to.

A note on Australian law

We are an Australian business and Australian law applies. Australia's statutory safe harbour scheme for online services is narrower than the equivalent scheme in the United States and does not extend to commercial software services like ours. We therefore operate this policy as a matter of practice rather than because a statute compels it. We take it seriously for the same reason: acting promptly on properly made complaints is the right thing to do, and it is how we make sure we are not authorising infringement by others.

How to make a complaint

Send a notice to copyright@aidietitians.com.au. So we can act quickly, please include all of the following:

• your name, organisation, postal address, email address and telephone number;
• identification of the work you say is infringed — a title, edition, ISBN, DOI or URL is ideal, and if you are complaining about many works, a representative list;
• identification of the material in our service you say infringes, precise enough for us to find it: the page or screen, the dataset, the file name, or a screenshot;
• a statement that you own the copyright or are authorised to act for the owner, and which of those it is;
• a statement that you believe in good faith that the use is not authorised by the owner, its agent or the law; and
• your signature — an electronic signature or a typed name in an email is fine.

You do not need a lawyer to send a notice, and you do not need to use particular wording. If your notice is missing something we will tell you what, rather than ignore it. If you would rather raise a concern informally first — for example, if you think we have used your material correctly but attributed it wrongly — write to the same address and say so; attribution problems are usually fixed the same week.

What we do when we receive one

• Within 2 business days we acknowledge your notice and give you a reference.
• Within 10 business days we assess it and act. Where the complaint is clear, we act sooner and assess afterwards.
• For material we publish, acting means removing or disabling the material, replacing it with a licensed or openly licensed equivalent, or adding the attribution or licence notice that was missing. We tell you which we did.
• For material a user uploaded, acting means disabling access to the file and to any passages of it held for retrieval, and notifying the user who uploaded it and their organisation's administrator. We tell them what was removed and why, and we pass on your notice unless you ask us not to and there is a good reason.
• We keep a record of every notice, what we decided and when, so that a pattern of repeat infringement is visible.

If you think we got it wrong

If your material was removed and you believe that was a mistake — because you own it, because you have a licence, or because your use is permitted by the fair dealing provisions of the Copyright Act 1968 — write to copyright@aidietitians.com.au with your reasons and any evidence such as a licence or permission email. We will review it and, if we agree, restore the material and tell the complainant. If the two of you disagree and neither position is clearly right, we will leave the material disabled until you resolve it between yourselves, and we will tell you both that is what we have done.

Repeat infringement

Accounts that repeatedly upload material they do not have the right to upload will lose access. In practice:

• First substantiated notice — the material is removed and the user and their organisation's administrator receive a written warning explaining what went wrong.
• Second — the material is removed and the account's upload permissions are suspended for 30 days. The organisation's administrator is notified.
• Third — the account is terminated. Where a pattern spans several accounts in one organisation, we may suspend the organisation instead.

We may depart from this where the circumstances warrant it: a single flagrant case may justify immediate termination, and a genuine, promptly corrected mistake may justify no strike at all. Terminating an account for repeat infringement does not entitle you to a refund of fees already paid.

Misusing this process

Sending a notice you know to be false may expose you to liability, including under section 202 of the Copyright Act 1968, which deals with unjustified threats of infringement proceedings. Please do not use this process to remove material you simply disagree with.

Licensing our content, or licensing yours to us

If you publish a clinical instrument, guideline, dataset or reference work and you would like it available inside AI Dietitians on proper terms, we would genuinely rather hear from you than not. Write to copyright@aidietitians.com.au and we will talk about licensing it.

Contact

Copyright complaints and licensing enquiries: copyright@aidietitians.com.au
Everything else: hello@aidietitians.com.au
AUSCLIN PTY LTD, ABN 22 687 945 080